• Describe A Time When You Received Exceptional Customer Service
• Examples Of Good Customer Service For Interview
• Please Provide An Example Of When You Have Delivered Excellent Customer Service Aldi

To an extent I provide customer service. I am good at calming situations down when someone is pissed or frustrated. I let them explain what happened and tell them let me see how we can fix this problem. I make phone calls and see what I can find out on my own, by looking at what is documented in my company's computer system. Right away based on their explanation of the problem I can tell them if it's no big deal. I get excellent reviews sometimes, and get asked if I was a supervisor.

Describe A Time When You Received Exceptional Customer Service

I officially hate my job though.

The interviewer wants to know that your definition of excellent customer service exceeds minimal expectations. You could talk about a time when you calmed an upset customer or went above the expectations of your role to make a customer want to return.Perhaps you had a customer dispute and were able to smooth over the issue using your great instinct and friendly disposition. Be sure to close with how happy the customer was when they left. Include any feedback that you received from your supervisor or co-workers afterward.Here are some ways that you can deliver exceptional customer service:- Exercise endless patience with challenging customers.- Use positive verbiage at all times. For instance, instead of saying 'I don't know,' say 'I am happy to find out for you.'

- Actively listen to your customers' needs and be able to repeat them back.- Have the ability to explain product pricing, so the customer knows what to expect on their bill or invoice.- Display exceptional product knowledge.- Ask the customer if you have met their expectations before they leave.- Smile and maintain positive body language.- Support your coworkers and encourage a positive workplace culture. 'In my last role, as a server, I went above the customer service expectations by introducing myself to each table when I sat them.

Examples Of Good Customer Service For Interview

Having that small personal touch made all the difference. Once the customers knew my name, and I knew theirs, they felt more confident in my capabilities. Over time, I would have customers coming in and requesting a table in my section. It felt nice to make that connection, and the increase in tips was a nice bonus too! After a few weeks, the restaurant manager made this a general practice across all serving staff.'

Please Provide An Example Of When You Have Delivered Excellent Customer Service Aldi

Rachelle Enns is a job search expert, executive headhunter, career catalyst, and interview coach. Utilized by top talent from Fortune companies like Microsoft, General Electric, and Nestle, she helps professionals position themselves in today's competitive digital marketplace.Rachelle founded Renovate My Resume and Executive Resume Solutions, two companies focused on helping job seekers get their edge back. She helps everyone from new graduates looking for their first placement, to CEO's who want more out of their career.Rachelle coaches students to executives on how to master the toughest interview questions and how to handle the most bizarre interview situations; all with confidence and poise.Rachelle trains other career coaches, recruiters, and resume writers, globally. A big part of her job is also spent coaching HR professionals on how to bring the human touch back into their interview and hiring process.